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Support Articles

Having trouble logging in?

If you can't log in to LastPass, you can try troubleshooting on your own using self-guided resources, or reach out to LastPass Support for further assistance.

If you need assistance and don't know your master password, select Request help logging in to contact LastPass Support.

For further instructions, see Contact LastPass Support

Troubleshooting: If LastPass is supposed to send you an email (for example, containing a verification code) but you don't receive one, see Why didn't I get an email from LastPass? for tips on how to solve the issue.

Use self-guided resources to regain access

If you can't log in to LastPass, you can try to resolve the issue using the following resources:

I don't know my master password

Recover your account including:

I know my master password

Contact LastPass Support

https://youtu.be/iXlrLjywafk?si=4jmc0xAJneKXF1-Y

To contact LastPass Support for assistance, do the following steps:

Select Request help logging in (or go to https://lastpass.com/identity-verification ).
Enter the email address you use for LastPass.
Select Send verification code.

Result: An email from LastPass is sent that contains a verification code.

Copy the verification code from the email.
Paste it into the Verification code field and select Submit verification code.
Finalize verification.

Finalization on trusted devices

Tip: A "trusted device" is one where you selected Trust this device for 30 days on the multifactor authentication prompt when logging in to LastPass. For more information, see Manage trusted devices in Account Settings.

A confirmation message shows that you're verified and that LastPass Support will respond soon.

Finalization on untrusted devices

You are prompted to fill out a form to provide more information about your LastPass account. When finished, select Save to create a new support case.

Results: You have created a new support case. LastPass Support will review your case and respond soon.

Remember: You can only submit one support case within a 72-hour period.

What to do next: You can view and manage your support case submitted to LastPass Support.

Tip: If you are unable to log in to the My Cases portal but have already submitted a support case, you can share updates via email by replying directly to the latest support case email sent from LastPass Support.