Most recent questions and answers.
Hello LastPass Support Team, I am using LastPass Free, and my account is currently set to Computer as my active device type. I need to switch my account back to Mobile, but I believe I have already used all of my available device switches. This is my third device switch, and I would really appreciate your help. Could you…
We currently have four users, all on LastPass Free. One user (our owner/administrator) has her vault organized by client using folders and subfolders. She shares the appropriate client folders with individual employees. The employees receive the shared credentials, but they appear as an unorganized list rather than…
Hi there, There's a bug in the browser extension that prevents attachments from downloading in items like 'Insurance policies,' 'Memberships,' 'Driver's licenses,' and 'Passports,' especially those with the old UI compared with the new UI in 'Notes' and 'Addresses.' I tried updating the browser extension, clearing the…
Hello, I created a LastPass account a while ago using my main email address, but I never really used it. Later, because I couldn't remember my master password, I created a new LastPass account using a different email address. I would now like to use my main email address for my current LastPass account. However, I can't…
I have 2 CitiBank accts-AA Advantage and Costco. Whenever I try to log into Costco It immediately sends me to the AA account. I deleted all my old Costco logins and accounts on LP (had my husbands on there) but I cannot set up my new Costco account. If I delete the AA account and try to set up Costco first, will I have the…
The email I used for LastPass is no longer exists and thus I can't complete verification procedure and can't reach my LastPass account. I have all login credentials. Please, help me how I can restore my account?
I have the following situation. I have a last pass account that had a work email address that I no longer have access to. It was not associated in any way with work but I used that email address. I also had a phone provided by work which was the recovery option. Neither of these are available to me now. I have the login…
Hi, I lost the master password and recovery keys to my main (paid) account and the hint doesn't help because it was a strong, random password. I can get my email verified just fine as I can still log into that, but this site won't let me actually log in anymore, so I want to cancel the account. If I can't, I'm going to get…
I'm constantly having issues with my Last Pass Google Chrome browser extension. It worked really good, up until a few months ago. Now, it barely works ar all. It just sits and spin! I'm constantly having to remove and re add the extension. When I logged into the LastPass website, its asking me to login despite being logged…
why sms Recovery isn't avalible in Bangladesh. Almost huge number of It freelancer working from this country, but lastpass don't have sms account recovery option. please avail this option, I know other option avalible but witout trusted device it's going to be huge panic issue. Since we heavly depend on lastpass, I really…