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You may see the following error message when LastPass is unable to determine the specific cause of a failed action: "ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team." This generic error can occur in several situations, including: Saving or updating a password in your vault or…
One place for every login your family needs this year — school, home, and work. LastPass Families keeps them all safe — and everyone in sync. Here's how families are using it this school year. At school Student portals, homework apps & parent logins Create a shared folder for every school account — the parent portal, the…
The LastPass browser extension Preferences allow you to customize how LastPass behaves in your web browser by managing General, Notifications, and Advanced settings. These preferences are stored locally in each browser, giving you the flexibility to adjust settings based on your security needs. For example, you may prefer…
Our account recovery process works differently from most other services. These are the Account Recovery Options to recover your LastPass account: Mobile Account Recovery: Available if you enabled account recovery in the mobile app. Desktop Account Recovery: Available if you login in the LastPass browser extension and/or…
We've got a lot of new features in the new LastPass Community! You will now be able to customize your profile, set notification preferences for threads you've participated in, checkout live and recorded trainings, and follow influential participants. These tools will help personalize your experience and create greater…
What is the solution for using LastPass with Duck Duck Go Windows? I can't find a browser extension and Universal Windows doesn't seem to work with this browser.,
Hi everyone, I'm experiencing an issue when trying to export my password data as a backup. Specifically, I'm receiving an error message that says: "A problem occurred while decrypting your data...". I have not been able to resolve this, and I'm worried about accessing my stored passwords. If anyone has encountered this…
I'm cannot use LastPass Authenticator on my new iPhone until I login to LastPass. I cannot log in to LastPass without 2 factor authentication. I can't use authenticator because I'm trying to set it up. I cannot receive SMS text messages despite updating and verifying the new phone number. The new number shows in my profile…
I am trying to use Form Fields on a web site that requires three pieces of data to authenticate. Last Name, User ID and Password. I used Inspect on the web site and found the exact field names. I added the fields as Form Fields but Last Pass does not fill in the information. What else do I need to do to make this work?
Update Credit Card
When using the Chrome extension to copy a password, it doesn't seem to copy anything anymore. I'm clicking on the extension button, typing in a phrase to search for the proper account, then clicking the two squares button and clicking on Copy Password. When I then go to paste the password, I find that absolutely nothing…
Occasionally when I'm on a plane and connected to the airlines WiFi I'm unable to see the passwords in my vault. When the vault opens I get the following message from the app "Request failed! Check your Internet connection, as well as the date and time on your device." I'm on an Android device (Pixel 10 Pro) and in the app…
Hello! My LastPass Free account is currently set to Mobile, and I have 0 device switches remaining. I would like to switch my active device type to Computer so I can access my vault on my PC and export my passwords. Could you please add one additional device switch to my account as a one-time courtesy? Thank you!
There does not appear to be anywhere to enter the SMS MFA Code
