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Request: one-time device switch (0 switches left)
Hi LastPass Team, I accidentally used up all my device switches, and my account is now locked to mobile (0 switches left). At the moment, I’m unable to upgrade, but I urgently need access on desktop for work purposes. I only require a one-time switch to continue using LastPass on my computer. I understand the policy, but I…
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Master Password Re-Prompt settings won't save
When I am in my vault i.e.; Yahoo Mail, and I need to see the password. I must enter Master PW and then a box pops up top left of screen and offers options on how long you can work without having to once again enter the Master PW. It doesnt matter hat setting I mark, I ALWAYS have to re-enter the master PW again. Why won't…
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Creating a Usage Rule
I would like to test a SaaS Protect usage rule, but I don’t want to apply it to all users initially. Instead, I’d prefer to target a specific group as part of a pilot before rolling it out organization-wide. However, I’m unable to find the exact steps to configure this. I reviewed the available general policies with the…
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I can't access my password vault
I'm trying to log in, but I'm not receiving the verification email to access my account. This isn't happening with just one email address; it's happening with both emails from my two accounts. I thought it was a platform glitch, but I only have three days and I need to resolve this today. And there's no way support can…
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I cannot sign in to my paid account
I cannot sign into my paid account. So I had to join the free LastPass to get your attention. I have not used lastpass for several years. You renewed my lastpass account and charged me for something I cannot/do not use. And there are no live customer service folks to speak to over the phone. So I wish to cancel my paid…
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Authenticator set-up problem
I want to set up the authenticator. I've enabled the authenticator, downloaded the app to mobile and proceeded to set-up. I don't want my use of Last Pass to be dependent on another family member's phone (for the alternative phone number) so I want to set up biometrics as backup - but there is no option to select this.…
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Firefox addon is not logging out
I have set the Firefox addon to log out once all active browser sessions are closed. In other words, I would like to have to manually enter the master password at the start of each session. Lately, the extension simply ignores this setting (the "Log out when all browsers are closed" setting) and logs in every time I open…
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re "Someone just used your master password to try to log in to your account from a device or location we didn't recognize"
I travel interstate several times a year. Each time I log in to LastPass away from home I get the email "Someone just used your master password to try to log in to your account from a device or location we didn't recognize" – fair enough. But LastPass seems to record the new location as my "new home"; so when I return home…
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What would happen if we removed a user on our Entra ID directory?
This is a general question: if we remove a user from our Entra ID provisioning group for LastPass, will that user be deactivated, removed, or deleted from our business account?
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Password reset rights for users
Our business has the “Permit super admins to reset master passwords” policy enabled. We understand that this setting is not retroactive; however, we’d like to know if there’s a way to identify which users we currently have master password reset rights for.