Why does LastPass ask me to reload the page now?

adrienne

In the past few weeks, the LastPass extension on the Opera browser has been showing up with an extra border around its icon and requesting me to "reload the page" to allow access. In addition, LastPass is failing to update passwords and disallowing me online access on my desktop. I can still get access on my phone, but am forced to use an offline version that won't update passwords. I'd appreciate someone telling me what's going on with these situations. I'm a longtime user and have never encountered this problem before.

Verlaine E

Hello @adrienne

I truly apologize for the problem with your account, I know this can be frustrating if happens to often, please follow the steps below and let me know if the issue is solved.

	1. Remove the LastPass extension


		○ Open your internet browser.

		○ Go to the extensions/add‑ons section.

		○ Find LastPass and remove it.


	2. Turn off other extensions


		○ If you see any other extensions installed, please turn them off (disable them).

		○ This helps avoid conflicts.


	3. Clean your browser


		○ Clear your browser data (cache and cookies).


		Now let's clean your internet browser cookies and cache, let's go to the top right corner, click on the 3 dots, then go to Clean Browsing Data, make sure the time frame is set on ALL TIME, and just mark your Cache and cookies, once done, 


		I will require to restart the browser, and that will close this chat.



		○ Once that’s done, close and reopen your browser.


	4. Reinstall LastPass


		○ Install the LastPass extension again.

		○ You can download it from this link:  Download LastPass | LastPass


	5. Try again


		○ Open LastPass and check if everything is working now.

Always here to help!

Verlaine | Customer Care