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Any other way to connect with support other than bot???
Any way to connect with Lastpass support??? I have a premium account that the system would not auto-renew for some reason. A human agent previously told me my account issue was fixed, but it is not. There is still some glitch that needs to be fixed. I am currently logged into a premium account I have held and paid for for…
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Switching from mobile to pc
My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade . I need a Device Type Reset so I can switch back to Computer and access the web vault to export my data.
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Families Account Useless
It’s surprising that the Families Account doesn’t support time-based one-time passcodes (TOTP). 1Password really outshines LastPass in this area, it makes ZERO sense that you can generate authentication codes directly from a business LastPass but not the families account. Two-factor authentication is essential! Without it,…
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Credit Card declined, must wait 10 days to try again
I was on LastPass Family, my credit card expired, auto-renew tried 3 times to renew then switched my family back to free plan. I called support and they said that per company policy, I am in a collection state and cannot renew until 10-days after the third failed attempt. And there is no override. I've used and recommended…
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Can I share a password with someone who doesn't have LastPass?
I manage our family's LastPass Families account and I'm trying to share our home WiFi password with my in-laws whe they visit. They don't have LastPass and honestly aren't going to set it up just for one password. I know I can share items with other LastPass users through Shared Folders, but is there any way to share a…
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How do I set up Emergency Access so someone can get into my vault if something happens?
I’ve been exploring some of the more advanced features in LastPass and came across Emergency Access. From what I understand, it’s included with LastPass Premium and Families, and allows someone I trust to access my vault in case of an emergency. This seems really useful, especially for shared financial or family-related…
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Can family members view or access my vault in LastPass Families?
Each person, regardless of their role (family owner, manager, or member), can only access their own personal vault. This means that nobody has the ability to view or access another person's vault within the LastPass Families subscription, even if they are the owner or a manager. While you cannot share your whole vault with…
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How do I get started with LastPass Families as a Families owner?
With LastPass Families, you can store bank accounts, passports, payment cards, and much more. Your information is secure, organized the way you want, and easily shared with your partner, spouse, kids, in-laws and anyone you care about. You can even give access to others in the event of an emergency. As the owner of the…
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How do I transfer the ownership of a LastPass Families subscription?
Families owners can transfer the ownership of their LastPass Families subscription to another member, regardless of their role. Restriction: Only the owner of the LastPass Families subscription can do this operation. Learn how to check which role you have in LastPass Families. Log in to LastPass and access your vault by…
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What happens to my Premium subscription if I join a Family?
The amount remaining on your personal LastPass subscription (if applicable) will be automatically refunded to you after you join an active (not a trial) LastPass Families subscription. If you do not receive the refund after 7 business days, please contact support directly.