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You may see the following error message when LastPass is unable to determine the specific cause of a failed action: "ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team." This generic error can occur in several situations, including: Saving or updating a password in your vault or…
One place for every login your family needs this year — school, home, and work. LastPass Families keeps them all safe — and everyone in sync. Here's how families are using it this school year. At school Student portals, homework apps & parent logins Create a shared folder for every school account — the parent portal, the…
Get passwords off paper and into your vault!Secure access starts with secure credentials. Use the Mobile Smart Scanner to capture typed or handwritten passwords with your phone and quickly import them into LastPass. Get started faster: Import passwords in minutes and avoid the slow, error‑prone setup of tools that make you…
I searched this community for "chrome extension stops working" before posting. Everything that comes back is a year or more old. Nothing current, which is strange, because this is happening constantly right now and people are talking about it all over Reddit. Here's the problem. The Chrome extension just quits. The icon…
Occasionally when I'm on a plane and connected to the airlines WiFi I'm unable to see the passwords in my vault. When the vault opens I get the following message from the app "Request failed! Check your Internet connection, as well as the date and time on your device." I'm on an Android device (Pixel 10 Pro) and in the app…
Hi there, There's a bug in the browser extension that prevents attachments from downloading in items like 'Insurance policies,' 'Memberships,' 'Driver's licenses,' and 'Passports,' especially those with the old UI compared with the new UI in 'Notes' and 'Addresses.' I tried updating the browser extension, clearing the…
Hi moderators, I am completely locked out of my primary LastPass account (peterehabshaker [at] gmail [dot] com). My phone stopped working and was sent for maintenance, but I was informed that the required spare parts are unavailable in the market. As a result, the device cannot be repaired or accessed again, meaning I have…
Hello LastPass Support Team, I am using LastPass Free, and my account is currently set to Mobile as my active device type. I have 0 device switches remaining. I only want to use LastPass on my Windows computer through the browser extension. I do not want to upgrade to Premium or pay for a subscription. I would like to ask…
I store a lot of information in Secure Notes and also notes in the notes section of a password. since the UI change, it now displays only a few lines of the notes/secure note so that I have to scroll constantly to get to any information stored there. And it doesn't allow you to resize it either. Anyone have a solution for…