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Sharing Center error
Hi, I am having a trouble with the sharing center. I have reset my account, and when i try to access the sharing center, i get this error message : ERROR: We couldn't find the private key required for decrypting shared passwords. Could you help me to fix this problem? Thank you
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Any other way to connect with support other than bot???
Any way to connect with Lastpass support??? I have a premium account that the system would not auto-renew for some reason. A human agent previously told me my account issue was fixed, but it is not. There is still some glitch that needs to be fixed. I am currently logged into a premium account I have held and paid for for…
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Hello.My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade
Hello.My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade I need a Device Type Reset so I can switch back to Computer and access the web vault to export my data.
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How can I see a bigger display of a secure note or notes on a password? New UI requires too much scrolling!
I store a lot of information in Secure Notes and also notes in the notes section of a password. since the UI change, it now displays only a few lines of the notes/secure note so that I have to scroll constantly to get to any information stored there. And it doesn't allow you to resize it either. Anyone have a solution for…
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Switching from mobile to pc
My account is locked in mobile‑only mode and my computer's LastPass is incompatible to make an upgrade . I need a Device Type Reset so I can switch back to Computer and access the web vault to export my data.
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Request: one-time device switch (0 switches left)
Hi LastPass Team, I accidentally used up all my device switches, and my account is now locked to mobile (0 switches left). At the moment, I’m unable to upgrade, but I urgently need access on desktop for work purposes. I only require a one-time switch to continue using LastPass on my computer. I understand the policy, but I…
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Master Password Re-Prompt settings won't save
When I am in my vault i.e.; Yahoo Mail, and I need to see the password. I must enter Master PW and then a box pops up top left of screen and offers options on how long you can work without having to once again enter the Master PW. It doesnt matter hat setting I mark, I ALWAYS have to re-enter the master PW again. Why won't…
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Accessing my Vault shows the same message about deleting a password
Everytime I access my Vault, I get a message at the top of the screen saying "Success: site mobilehelpsys.com was deleted." This password/site has indeed been deleted (but I didn't want it deleted and it's no long gone from my deleted list). How can I stop getting this message? If I add the site back in, will it just get…
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Cannot hightlight text when editing
I want to highlight text in fields to copy to other documents. When I scroll the cursor across the text, it does not highlight it so I don't know if it has been selected or not.
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I can't access my password vault
I'm trying to log in, but I'm not receiving the verification email to access my account. This isn't happening with just one email address; it's happening with both emails from my two accounts. I thought it was a platform glitch, but I only have three days and I need to resolve this today. And there's no way support can…