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Resources for getting the most out of the LastPass Premium and Families plans.
Everything you need to get started with LastPass — step-by-step resources including articles, how-to videos and tutorials.
Answers and guidance for the most common LastPass questions, from troubleshooting login to managing your account.
Hi there. My Premium subscription failed to auto-renew because the card on file had expired. I updated the billing information with a valid card more than 24 hours ago, but LastPass has not retried the payment and my account remains on Free. Please can you manually retry the renewal or remove any billing hold so I can…
I have cancelled my Last Pass service and have just been billed for another years service I don't want or need. LastPass make themselves awfully difficult to contact directly so I don't know how to go about getting a refund. Any help would be appreciated
I'd love to be able to set up a hardware key & backup key as my MFA option instead of Google Authenticator I've got set up. I don't necessarily want passwordless login. Is this possible? I only see that you need premium to use old OTP keys, no modern Yubikey option other than passwordless. Passwordless login would be okay…
In the past few weeks, the LastPass extension on the Opera browser has been showing up with an extra border around its icon and requesting me to "reload the page" to allow access. In addition, LastPass is failing to update passwords and disallowing me online access on my desktop. I can still get access on my phone, but am…
My wife and I have a number of shared folders, of which we are both Administrators. One of them — and only one — sometimes disappears from her view. To re-enable her ability to see it, I have to remove her permissions from the folder and add them back. The folder shows up for a while, but eventually disappears again and we…
My account was set to auto-renew but the card on file was not a working card anymore. I updated the card but apparently my account is in limbo for 10 business days and it will not renew. The phone call from support says that it tried running the card and failing over and over again and then it put my account into a status…
My Premium subscription ends soon. I want to upgrade to Families. My renewal payment was via Apple subscription and I saw this might be an issue so I cancelled the Apple subscription. Now when I try to renew in lastpass it throws up an error. Obviously I also need to enter new billing details but that also throws up an…
Pourquoi le prix de l'abonnement à Last pass Premium a t-il augmenté de 27% ?
Lastpass has recently stopped logging out on closure of all browsers despite the extension settings being configured to do so. This behaviour applies to both Firefox and Edge on Windows 11. I have done everything suggested in the post below. Any other suggestions?…
Wast LastPass recently offering a service for storing home/life records? I remember seeing adds at login but only just now having time to look into it further. After death of family member I see the benefit of digital shared records.