You may see the following error message when LastPass is unable to determine the specific cause of a failed action:
"ERROR: We're not sure what went wrong. If the problem persists, reach out to the LastPass team."
This generic error can occur in several situations, including:
- Saving or updating a password in your vault or through the LastPass browser extension
- Using Autofill
- Sharing an item with another user
- Revoking a shared item or removing sharing access
Because this is a general error message, additional troubleshooting may be required to identify the underlying cause.
To help our users resolve these issues more quickly, we have created a new support article that covers the most common scenarios in which this error may appear, along with troubleshooting steps you can follow to diagnose and fix the problem on your own.
