Master Password Re-Prompt settings won't save

Ray Peppers

When I am in my vault i.e.; Yahoo Mail, and I need to see the password. I must enter Master PW and then a box pops up top left of screen and offers options on how long you can work without having to once again enter the Master PW. It doesnt matter hat setting I mark, I ALWAYS have to re-enter the master PW again. Why won't it save?

Heyner Obregon (3P)

Hello @Ray Peppers

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.

To resolve this issue please do the following:
log out of the LastPass extension (red square on the top right hand side of your screen)
remove the LastPass extension (right click your mouse, select remove)
clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
add the LastPass extension (download it at lastpass.com/download)
log in and test it out

If the issue continues, please let me know and I will follow up with you.

Greetings!
Heyner | Customer Care