Credit Card declined, must wait 10 days to try again

ccutler3

I was on LastPass Family, my credit card expired, auto-renew tried 3 times to renew then switched my family back to free plan. I called support and they said that per company policy, I am in a collection state and cannot renew until 10-days after the third failed attempt. And there is no override. I've used and recommended LastPass for years, but this policy is extremely frustrating. I drill into my wife and kids to put EVERYTHING in LastPass. What a PITA.

Ash C

Hi, @ccutler3

I apologize for that billing restriction. It is a requirement for certain account states, where we don't want to attempt another charge in case they are flagged by the credit company themselves and block later charges from going through.

As a courtesy, I've added additional device switches should you have to utilize different device types with LastPass. If you need additional device switches, let us know.