Need live support to log in but cannot access live support unless I'm logged in

gary_mcmanus

I'm cannot use LastPass Authenticator on my new iPhone until I login to LastPass. I cannot log in to LastPass without 2 factor authentication. I can't use authenticator because I'm trying to set it up. I cannot receive SMS text messages despite updating and verifying the new phone number. The new number shows in my profile in my web browser, but SMS messages or phone calls are not being received. Can't reach live support to get help logging in because I have to be logged in as a paid subscriber in order to access live help. Have wasted literally hours in this very poorly constructed support loop. Please advise.

Hilda C

Hello @gary_mcmanus

Welcome to the LastPass Community.

I'm sorry to hear about the login issues you're experiencing with your authenticator.

Based on your account records, it appears that the authenticator is out of sync, and we will need to disable it from our end. To proceed with this action, an Identity Verification process must first be completed to ensure the security of your account.

A new support case was created so our Support team can follow up with you via email and guide you through the verification process. Case # 03150253