My account was set to auto-renew but the card on file was not a working card anymore. I updated the card but apparently my account is in limbo for 10 business days and it will not renew. The phone call from support says that it tried running the card and failing over and over again and then it put my account into a status where nothing can be done for 10 business days. I do not understand this policy at all. Any other vendor where this has happened you just update the card and renew the account immediately. I just want to renew my account.
