Unable to renew Premium or upgrade to Families

Question

My Premium subscription ends soon. I want to upgrade to Families. My renewal payment was via Apple subscription and I saw this might be an issue so I cancelled the Apple subscription. Now when I try to renew in lastpass it throws up an error. Obviously I also need to enter new billing details but that also throws up an error. I have tried on Chrome, Firefox and an iPad but nothing works. I am completely frustrated and seemingly unable to renew. This is shockingly bad from Lastpass.

Please tell me what I need to do to fix this or open a support case.

Thanks

JR

mbk · Answer

Hello.

Since the Contact Support Button throws an error every time, I can't use it to contact you guys.

I'm having the same issue that I can't pay my renewal. I get an error every time. Everything is up to date.. tried for several days already.

Any ideas?

cfpg02 · Answer

My subscription ends in 10 days and I keep getting prompted to renew, so I assumed I should be able to do it.

I cannot find a phone number or email to contact a human in customer service and the chatbot is no use for this. I find the "contact us" part of the lastpass website to be particularly unhelpful, like it is designed to stop you getting any real help with what I suspect is an unusual issue.

Can you give me a real phone number or email address for a customer support agent please.

Alejandra A · Answer

Hello @cfpg02,

Welcome to the LastPass Community!

I'm sorry we cannot securely discuss billing requests through this community forum. For all billing inquiries, please contact Customer Support directly. I do can let you know that if the renewal is still not ready it might give you an error if you are trying to renew to ahead of time.

Always try to review your billing details and renewal date by following these steps:

When does my LastPass subscription renew?

Kind Regards,

Alejandra

LastPass Support