Subscription

Question

I had an account in the name of Eileen Joyce Barker who died on 15th July 2023. I have been paying the subscription since.

How do I have the payments I made since then transferred to my account which currently is free in the name of Tim de Beaux?

HildaC · Answer

Hello @Tim de Beaux

Thank you for reaching out in the LastPass Community. I'm really sorry for your loss, about your payment request, we need you to contact our Support Team to assist you further with it.

To submit a new support case, log in to the in the LastPass Support Center with your LastPass account.

* Go to the LastPass Support Center at https://support.lastpass.com.
* Select Log in from the top toolbar.
* Select Open a support case.
* For the Case Reason, select Billing.
* Enter all the required information, and include as much detail as possible in the Description field.
* Select Submit.

A confirmation email with your new case number will be send to the email address you used on the case submission form, our Support Team will contact you within 24 hours after the case submission.

Best,