Everything in my vault has disappeared so I can't access anything that needs a password - banking, travel, emails, shopping etc.
How can I get the Vault contents restored asap? I need help urgently.
Please follow these steps carefully:
1. Remove the LastPass extension
○ Open your internet browser.
○ Go to the extensions/add‑ons section.
○ Find LastPass and remove it.
2. Turn off other extensions
○ If you see any other extensions installed, please turn them off (disable them).
○ This helps avoid conflicts.
3. Clean your browser ○ Clear your browser data (cache and cookies).
Now let's clean your internet browser cookies and cache, let's go to the top right corner, click on the 3 dots, then go to Clean Browsing Data, make sure the time frame is set on ALL TIME, and just mark your Cache and cookies, once done,
○ Once that’s done, close and reopen your browser.
4. Reinstall LastPass
○ Install the LastPass extension again.
○ You can download it from this link: Download LastPass | LastPass
5. Try again
All your information should be display after cleaning.
Always here to help!
Verlaine | Customer Care
Thanks. I have twice managed to recover my data/passwords but a couple of says later they disappear again.
I need a long term solution. I can still log in (to an almost blank page) so my password is still working.
Hello @profm
Welcome to the LastPass Community.
We apologize in advance for the issues you have been experiencing using your LastPass account. I have pushed an update on your account and I have also cleared your sharing keys. Please log out, log back in via the LastPass extension, the issue should be resolved now.
Please let us know if there is something else we can do for you.
Greetings! Heyner | Customer Care
