Our account recovery process works differently from most other services. These are the Account Recovery Options to recover your LastPass account:
Here’s a simple explanation of how it works:
- When you login in the LastPass browser extension and/or vault, a recovery one-time password is automatically created and stored in the browser.
- If you forget your master password, we send a verification code to your email or phone number. Once you enter this code correctly, the system checks for the recovery one-time password.
- If the recovery one-time password is found, you can recover your account. If not, you will receive an error message.
- Mobile account recovery allows you to reset your master password using biometrics (face or fingerprint) on your mobile device.
For more details around account recovery options, please see this support article.
** If you're unsure whether any one-time recovery passwords are saved on your account, or if you receive an error while attempting account recovery, you can request confirmation of your account status by selecting the ”Request help logging in” button within the Account Recovery page. Once your request is submitted, we'll contact you via email with updates regarding your account status.
*** Please be aware that LastPass Support has no knowledge of a user's master password. It is not possible for LastPass Support to reset or change a user's master password if it is forgotten.
