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Autofill not working

Jerry McIntire

Autofill stopped working on all of the saved sites I had in LastPass. After many tries, I was able to get autofill to resume by turning off "Use improved save and fill" in Advanced Options. Is there a fix otherwise?

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @JJJMc,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with the autofill function. Did you try to reinstall the extension? It solves most of the issues with the autofill. Our team has been informed about the issues with the autofill and is currently being worked on.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

All comments

sp.yesko

I got a new computer and now my passwords won't autofill. I'm using Chrome version111.0.5563.146 for Mac. I've already tried Options > General >Automatically fill login information, and it makes no difference. Any suggestions? Thanks!

Jerry McIntire

I have the same problem. No responses here?

I was able to get autofill to resume by going to my vault, clicking on Advanced Options, then turning off "Use improved save and fill" Evidently it is not really improved.

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Henry Eduardo Ortiz (3P)

Hello @JJJMc,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with the autofill function. Did you try to reinstall the extension? It solves most of the issues with the autofill. Our team has been informed about the issues with the autofill and is currently being worked on.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care

Jerry McIntire

That worked, deleting LastPass and then reinstalling the extension. Except now the LastPass icon will not appear in the Chrome toolbar despite the extension being enabled.

karolpaola.hidalgo

Hello@"JJJMc",

Upon checking your profile, we noticed your other posts and you have the extension working as needed. The reason why it is not showing in your browser toolbar is because you need to "pin it", please, search forhow to pin the extension in chrome and follow the steps accordingly.

Thanks.

Brent Hunsberger

Autofill also suddenly stopped working for me around this time, but the recommended removal and reinstallation of the extension in Chrome fixed the issue. Thanks!

allyssa

We have multiple staff experiencing the same issue. LastPass is not auto-filling anything. When they logout and reboot their systems it still doesn't work. It's very frustrating. . . .

Jerry McIntire

Thanks, that worked also. Now autofill is working, and I have the LastPass icon pinned on my Chrome toolbar. Thank you.

lflew.va

Hello Henry, I am also having the same problem. I installed and reinstalled the extension, cleared my cache and the Autofill is still not working on any of my items. I am not able to log into the applications that my clients have shared with me and am unable to copy the password because it isn't shared. Please help!

LastPass Support

Hello@"TenderTouch",

Thank you for joining the Community!

I am sorry about the issues you are having with the autofill function. Our team has been informed about the issues with the autofill and is currently being worked on, however, as you have tried some options already, we might need to check additional details. Please, submit a case using the steps listed in "Use the My Cases portal".

Thanks.

lflew.va

Recently, my auto-fill stopped working for all my vault items. I uninstalled and reinstalled the extension, and cleared my cache, and the auto-fill is still not working.

I also can't log into any of the applications that my clients have shared with me. For some of them, I can't copy the password because it isn't provided. Please help!

dd072906ah

Finally! I created an account just to give you kudos! I reinstalled, cache cleared, etc, etc... nothing. Flipped this one switch, WORKS IMMEDIATELY! Thanks!