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You cannot purchase this product with your account. We're sorry, the product you are attempting to purchase is not compatible with your LastPass account.

selenapayne019

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LastPass Support

Hello @selenapayne019

This reason appears to be caused by a blocker due to previous chargeback attempts.

I will create a support case to have the blocker removed.

Should you have any billing problems in the future, you may reach us directly through the Customer Support portal to request assistance.

LastPass Support

@selenapayne019 Thanks for your patience.

Please attempt the subscription update again. The account should allow a new plan to proceed.

jachsp8

I need help too

arleneabbott1

Been trying, literally, for years to upgrade to Premium. Message says my account not compatible. NEVER able to contact Last Pass Support; NEVER a chat, a response, a phone conversation. Ready to find another password manager. In the meantime, I'll continue for FREE; great business model you have.