Apex Class Error Preventing Support Ticket Submission - Export Email Not Arriving. -- I need my EXPORT LIST--- ERROR IS PREVENTING ME FROM GETTING AN EMAIL.. I HAVE BEEN TRYING FOR 5 YEARS TO GET THIS LIST

Question

Hello LastPass Community,

I've been trying to export my vault data for over 3 years, but the confirmation email never arrives, even after multiple attempts. I've checked spam/junk/promotions folders, tried different browsers (Chrome, Firefox in incognito), cleared cache, disabled extensions, and even confirmed a new email address (mmtubbfamily@gmail.com). I've also checked LastPass settings to ensure security emails are enabled.

The export page says an email is sent, but it doesn't come through. This is preventing me from migrating or backing up my data. Has anyone else experienced this, and is there a workaround or script to force the export? Appreciate any advice from mods or users!

Thanks,

Monica T

one web page

sysadmin · Answer

The last 3 days I've been trying to do an export. I can confirm we do not receive an e-mail where we can confirm the export. I did a message trace in our Exchange online environment but there is no trace of an e-mail from LastPass whatsoever. We are paying for a business account. The suggestion from Verlaine_LP doesn't work. This needs to be fixed asap!

LastPass Support · Answer

Hello! @LastPass User​

Welcome to the LastPass Community.

We truly apologize for the inconvenience; have you tried to download or export the data directly from the browser extension in set of the Advance settings?

Please check the URL below and try from the extension, this option does not require any EMAIL verification.

Export vault data from LastPass as a generic CSV file

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care