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2fa broken after reset
martinfuetterer
I was forced to reset my 2fa via LastPass authoricator and Google. Non is working since. SMS doesn't show up. Can't login no way. Please help!
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Henry Eduardo Ortiz (3P)
Hello
@Mafu2062
,
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I am sorry about the issues you are having with your account. If you need assistance with having the multifactor disabled, please contact our support team through the link found in the middle of this
article
.
Please let me know if this worked or if further assistance is required.
Thank you,
Henry | Customer Care
martinfuetterer
This is my last invoice ID
Account is xxxxxxx@gmail.com
martinfuetterer
I send message and email address to support but did not get an answer yet. Please reset 2fa on my account.
Henry Eduardo Ortiz (3P)
Hello
@Mafu2062
,
I am sorry, I am still unable to find your account. Were you given a case number? If so, please provide it to me so I can push it for you.
Thank you,
Henry | Customer Care
martinfuetterer
Btw I updated my email address in the community to that of my last pass account, so you should be able to look into that. Just now I can access my last pass via mobile only, as long I am not forced to log out and in again, which would afford 2fa working. Do please get this working again asap.
martinfuetterer
I solved the problem. I use a special number on a special device for 2fa by SMS. Makes sense? But it's a long time since I set this up, so I forgot. Now I could reset authenticator and everything is fine. Please delete this thread because of account data above. Thank you!
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