Lost my phone and cannot disable two factor

Kevin Warren

I had to get a new phone AND phone number after losing my old one and although I know my master password, I am still unable to get into my account because of the two factor auth. I followed all the instructions within the lastpass support 'wiki' but I am not receiving the emails it tells me I should be receiving to follow through with disabling two factor. Can I get some help from someone who works for lastpass please? Thank you.

LastPass Support

Hello @IamKevio,

My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Please try to submit a new support case, you should be able to receive the email this time.

Please let me know if this worked or if further assistance is required.

Thank you,
Henry | Customer Care