How to reset master password?

saeedgon

Hi,

I changed my mobile 2 years ago backup data to new mobile including Lastpass app.

I accidentally uninstall lastpass app from my android. I reinstalled it but I forget its master password. Not remember with Hint too. I have not save it anywhere.

I tried to recover from options on lastpass website. but It is not solving my problem. there is no lastpass extention in my current mobile browser, might be in old mobile but it was factory reset.

Plz solve my problem. How I can I get my master password or change it.

Thanks.

rachael.orovets

Hello,

Please attempt all of the possible recovery options detailed in this support article: https://support.logmeininc.com/lastpass/help/recover-your-lost-master-password-lp020010

Please be aware that LastPass Customer Care has no knowledge of a user's MasterPassword. It is not possible for LastPass Customer Care to reset or change a user's Master Password.

If you still cannot recover your Master Password using any of the options in the article linked above, unfortunatelythe very last and only option available is to Reset Your Account and start over with collecting data (e.g., sites, secure notes, form fill items, creating identities, etc.). This will permanently delete all of your stored encrypted data within your LastPass account, but your account status and some settings will remain untouched.