I opened a ticket about duplicated shared folders displaying in the root of the vault.

Question

I opened a ticket about duplicated shared folders displaying in the root of the vault. I took support 84 hours to respond, and their response did not fix the issue.It has been an additional 48 hours without a response. Anyone else having issues with support?

Glenn Bell · Answer

Yes. We also have this issue with a few hundred folders and also have a limited answer.

"This is a known issue, and we are currently working on this matter."

LastPass Support · Answer

Hello, @Robert Adrian​

I apologize for the recent issues experienced with shared folders.

There are some investigations that take longer than a few days, but we should have communicated this to you directly.  We will review your case shortly and reach out with an update within 24 hours.

Thanks for your patience while we get to the bottom of this.