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LastPass - Error: The link has expired or is invalid. Please generate a new link and try again.

elissonschutz

Goodnight

I'm trying to recover my master password on LastPass, but every time I click or copy and paste the link into my browser this error appears, how can I solve it?

I thank the attention.

ERROR :The link has expired or is invalid. Please generate a new link and try again.

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Accepted answers

LastPass Support

Hi, all.

I apologize that the system is sending you recovery links that may not be valid due to lost browser cache data for LastPass. This data is used to create both recovery one-time-passwords via email, and also SMS recovery. If you recently logged into LastPass within the last few days, make sure you are using the links in the same web browser.

If you cannot recover your account password, but did update it in the last month, then you may still revert to the last known password through this location:https://lastpass.com/revert.php

If neither of these recovery process' work, then you may reset the entire login without knowing the password through this location:https://lastpass.com/reset_account.php

All comments

renetoledo

I have the same problem.. I have tried several times and always the same

LastPass Support

Hello@"ElissonSchutz",

Thank you for reaching out.

We noticed the email address of your community profile does not match an active account, please, private message me the correct email address for a status check.

Thanks.

LastPass Support

Hello@"renetoledo",

Thank you for posting.

We noticed your account does not show recent activity, therefore, the recovery option has not been accepted. We recommend checking your hint/reminder to access or variations of the password.

Thanks.

Jimmy Nguyen

I am also having this issue. I get that error message when I use the SMS code to verify my acccount.

peter

I have the same problem. When I try to restore the account, I only get that "link has expired". This is incredibly annoying as it is not possible to get in touch with LastPass support, as they require you to log into your account - to get help with your password. Monumentally stupid solution! Now I am locked out and have no way to access my account.

LastPass Support

Hello @Croaky,

Thanks for getting to us.

In your case, we noticed the master password typed in is incorrect, therefore it does not let you access it. However, per the recent attempts, you have typed in the correct master password twice, generating a login verification email to be approved.

Please, check your mailbox for any email from LastPass.

Thanks.

kritikak1709

@KarolH_LP I am facing the same issue.

julien

same for me 🥲

Jimmy Nguyen

Not sure why when I go to the account recovery process, enter my email, enter the SMS code that is sent to me that I get "The link has expired or is invalid. Please generate a new link and try again." Error message. I was using this computer and browser without issue for the last 4 months and lastpass decides to log me out and now I can not get back in.

And no I have not changed my password within the last 30 days or cleared my cache or using a brand new browser.

Andrew Milford

I had the same trouble several months ago. After having tried all the remedies given by Lastpass including the SMS verification I still got this message too, even after entering the verification code within seconds of getting it. I gave up and went to a lot of trouble to reset my most important passwords. Now 2 months later I need some that are locked in Lastpass, so today I tried again with the SMS verification, same result. I now getting very frustrated with the total lack of support from Lastpass. Has anyone found a way around this problem?

sean

I tried to reset my password but that did not work because I do not have a password recovery hint. So then I tried the Account Recovery. But each time I/ do that the link gives me the following error "The link has expired or is invalid. Please generate a new link and try again."

I went to support but I cannot talk to a Rep without logging in, so this appears the only support option.

marketing

i am having the same issue. always shows:The link has expired or is invalid. Please generate a new link and try again. when i clicked the link immediately.

could you please help?

marketing

i have the same issue. it always shows "The link has expired or is invalid. Please generate a new link and try again."

when i clicked the recover link.

could you please help?

sean

I was able to guess the password in order to access. Thank you.

LastPass Support

Hi@"SurgeLabs",

Thanks for joining the community!

I've reviewed your account and noticed the failed attempts to access the vault. Also, I've noticed a recent login verification email was sent and approved, are you still experiencing issues to access? If so, please, share additional details to review.

Noticed your account does not have recovery options added, please check this articlefor more information.

Thanks.

LastPass Support

Hello@"amilford158",

Sorry for the inconvenience.

You have created case to have the assistance from our tech support, our team will be checking it with you.

Have a nice day!

marketing

i received the email, but when i click "recover my account", the link always show expires or invalid. i tried 4 days, but no success. i redo my password, then i used my original password, but still no success.

could you please help?

LastPass Support

Hello@"Boudabras",

Thank you for posting.

I've noticed you have submitted a case to our tech support team, they'll be able to continue the assistance through it.

Have a nice day!

LastPass Support

Hello@"kritika17",

Thank you for joining the Community!

I've checked the account and could see there was a recent master password change and some verification emails were sent, did you receive those emails? Were you able to access?

Let us know if further assistance is needed.

najlepszy.karol

@KarolH_LP I have the same issue - my password doesn't work, and when I try to recover it, after entering the sms code I always see:

ERROR : The link has expired or is invalid. Please generate a new link and try again.

sean

Unfortunately I never solved the issue. I simply got lucky and guessed my correct password at one point.

developermarcoripon

I am facing the same issues the recovery link has already expired .

so how can recover my account .

Please help me for that .

Eugenie Verney

Yup — me too! Multiple times!

Richard Bruner

Okay, I've figured out the password, but now I can't get past the Authenticator requirement, as I don't have LastPass in my Authenticator any longer. And, while I was able to receive a verify code via SMS in trying to recover my password initially, now I never see an SMS message at all in trying to bypass the Authenticator.

And of course I'm locked out of my account now for far too many attempts to login. To put it bluntly, I am beyond frustrated at this point.

Darren Rebello

Hi - I am experiencing the same issue as this.

1. Receive Forgotten Master Password email but the hint text box is blank, so click ‘LastPass account recovery’ link.

3. Enter email address again

4. Receive OTP via SMS

5. Error message stating ‘the link has expired or is invalid. Please generate a new link and try again’

Please help!

kritikak1709

@KarolH_LPI did changed that but it is not working. I have tried updating the password again but it is showing the message - "The link has expired or is invalid. Please generate a new link and try again."

stefania.volpe

I'm also experiencing the same issue and I'm not able to reach out to customer support in any way. Can someone help please?

arnold wierda

Well that's an useful answer - solution to the question, NOT!!!!! Does anyone know how to fix this? I wanna retrieve my passwords from the vault and move to another provider

arnold wierda

😞

Lou Caniglia

I am having this same issue. Is there no way to contact support for help on this???