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Can't log in to LastPass, blank password field after logging in

robin.stacpoole

My password is not being accepted. Using my extension in Chrome, I enter the correct email and password and hit enter. The password is returned blank and I am not given access to my vault. I have

- tried logging in on the home page

- removed and reinstalled the extension in Crome

- removed and reinstalled crome - deleting my browser history and restarting my computer

These steps have been repeated not only on my desktop but also my laptop

- tried accessing LP through firefox which I have never done before

- requested a new password, accessing the SMS I am sent to my recovery number and entering this correctly (4 times)

None of these approaches allow me to gain access. At the same time, I am able to access my vault through lastpass on my android tablet. So this is not a problem in typing the password in incorrectly.

I use LP today in my late 50s so that I’ll be prepared for my 80s! This error response is a problem for 3 reasons:

This technology has let me down for a reason I do not understand
I am not getting an error trail that allows me to fix this. I simply get a blank response with no indicators on how to fix it
There is no support on this question, nor any easy way to access support

Please help me get this solved. I am questioning the wisdom of my commitment to this platform for long term application access

(Oh and for the joy of it, this is the second time I have had to type this. The first returned error)

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Accepted answers

rachael.orovets

Hi @robinstacpoole,

I've reviewed your account and see that Sesame was still enabled, and since Sesame support has beenretired from LastPass this would be causing this login issue. I've manually disabled Sesame for your LastPass account and you should now be able to log in. If you'd prefer to set up a different multifactor authentication method please be sure to do so here:https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002

All comments

rachael.orovets

Hi @robinstacpoole,

I've reviewed your account and see that Sesame was still enabled, and since Sesame support has beenretired from LastPass this would be causing this login issue. I've manually disabled Sesame for your LastPass account and you should now be able to log in. If you'd prefer to set up a different multifactor authentication method please be sure to do so here:https://support.logmeininc.com/lastpass/help/enable-multifactor-authentication-lp010002

robin.stacpoole

Thank you Rachel

robin.stacpoole

Absolutely nailed this; thank you. For others reading this thread, when I activated my phone multi factor it must have over readen the Sesme. I just recently lost my phone and removed the multi factor, presumably reactivating the semse. This does account for the ipad being the only device able to access lastpass, it was never sesme active

roy2k

Hi Rachel,

I have the same problem. When I try logging in, the tumbler spins for a long time then it just goes back to the log in page, no error message or anything. So I looked at how to turn off Sesame but apparently, you need to be logged in to turn it off. But I can't log in so now what?

Thank you,

Roy

ash.canon

Hi @roy2k

I disabled Sesame in your LastPass account since we no longer support this 2FA method. Please try the login again and when you have access, switch to another authentication method: https://support.lastpass.com/help/enable-multifactor-authentication-lp010002

roy2k

Thank you Ash. I restarted the browser but still unable to log in. Same thing. Tumbler spins and then just goes back to the log in prompt. FYI: I don't even think I had 2FA turned on to begin with.