nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Home
General

For about a week now I can't get into my vault. I can log in to LastPass but when I click on 'Vault' the page opens blank. All my logins that are automatic work but I can't access any login details. Any ideas?

For about a week now I can't get into my vault. I can log in to LastPass but when I click on 'Vault' the page opens blank. All my logins that are automatic work but I can't access any login details. Any ideas?

Find more posts tagged with

Accepted answers

All comments

Same problem. I can click on the widget and enter a search term, and it returns a box with that one item, but I cannot see the whole vault, only the item I typed in. If I select the red vault button from the widget (with the arrow), I get a blank page. If I hit the back button from there, the log in page flashes for a second, and reverts to the blank page (it says "LastPass . . ." in greyed out letters). Hope someone can explain this.

Hi thanks for that. Obviously not just me then. I hadn't thought of doing an individual site search, it works for me too. That is a relief because at least we still have access to our data. I guess it is just a gremlin that needs a fix but now I know there is a work round, I'm not too worried. Thanks for the tip.

I'm just basing that on previous glitches which seemed to get sorted after a while and this one has a work round so I'm not too worried. I use the free version so I don't think I can report it. I thought from their post that @User17206578420821926188 might have Pro, so may be able to report it.

I have these issues:

a) as shown in the screenshot on FF 130.0 and LastPass extension v4.133.0 I cannot get the vault to open in a browser tab even though the extension works fine (I can access the items there and it fills in passwords)

b) in Chrome 128.0.6613.138 and LastPass extension v4.133.0 the link to https://lastpass.com/saml/login/oidc remains completely blank. This is the page you get to when you are in the vault and then go to the support page https://support.lastpass.com/s/?language=en_US and click on "Log in to support"

Is there an official fix yet? Please post here!!!

Same issue here using FF 130 and LastPass extension v4.133.0 and it KEEPS wanting me to encrypt websites which I would if I could but get a BLANK vault just like the OP. Can I get a pro rated refund because your software dont work?

@juliealex120I wish I had your confidence that "No doubt a fix will be created soon." 😉

2 questions to all:

Was anybody able to report this issue to LastPass so that they are aware of the need of a fix?
If anybody was able to fix this locally: would you mind sharing the exact steps you went through? I am afraid to uninstall my extension just to find out I cannot log in. Right now at least the extension shows and fills in my stored user names/passwords.

Thanks!

I wrote earlier (customer # ending 4223), and decided to delete my widget/extension. That allowed me to go to LastPass.com where I was able to access the login page, and successfully log into my vault. I think it is a widget/extension problem.

I can't see a way to reply to individual answers now there is more than one but thanks all for your responses. User17264544308462794223 I think you are right that it's a problem with the widget/extension. No doubt a fix will be created soon.

Thanks for that. I appreciate it.

This issue seems to be related to the browser extension. I opened a case with LastPass and they FINALLY admitted it's a new issue, but the developers don't yet have an ETA on when it will be resolved. Hoping this gets resolved quickly.

@nichofasThanks from me also! 😀 👍

I just upgraded to 4.134.0, but I still cannot get to my vault in Firefox (yes, I closed and restarted FF after the update). With Chrome it works fine (also using 4.134.0).

What are your experiences? Did anybody get it to work?

@User17263350932235852430 Can you please report in the case you opened that the issue is unchanged?

Any change on this as far as anyone knows? I still can't open my vault - a month later.

Problem solved for me after I removed a plugin from Firefox. The plugin was an adblocker. Strangely enough I had deactivated it long ago, so I didn't expect it to interfere in any way. After I deleted it my LastPass vault was accessible again.

Maybe that info helps someone here...

Thanks for that. I've searched everywhere and can't find an ad blocker, which quite surprised me. The situation is still the same with the vault. It's been about 6 weeks now.

ik lijk hetzelfde probleem te hebben.

Kan geen nieuwe items toevoegen via firefox.

Met chrome is dit niet, maar chrome heeft niet mijn voorkeur

I have been having that same issue when I go to open my vault. I am using Microsoft Edge extension for the free version of Last Pass. No problem opening my account. I click on the open vault spot and it only goes so far and stops without actually opening it. I then clicked on the "refresh" button to reload the page and it did load my vault. However, on subsequent times I've had to click the "refresh" button anywhere between 1 and 5 times before it loaded. Hope this helps you and others. I hope the Last Pass engineers find a fix for this soon.

Thanks for that. Just tried it but it didn't work with Firefox. It's been weeks now. It's really annoying. Fortunately, I can still copy and past passwords from the widget.

I've been having the same problem with the chrome extension for a few weeks. The little red icon appears and I can use and edit individual passwords from it but I can't open my vault. Posting this to be one more person encouraging the developers to fix this ASAP.

Quick links

Leaderboard

daniyal.nadeem 14

Karen Estrada 14

bill.g.wilson 10

Kenneth Wayne Casey 10

geoffrey.byrneau 4