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Does LastPass have chat-based support?

jes

Hi

I'm a great fan of LastPass, but where is the Chat function?

It seems very old fasion that I have to write a "email", wait for a reply, write again and so

/Jesper

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Accepted answers

rachael.orovets

Hello,

Currently LastPass doesn't offer a chat-based support option, our support team can be contacted by submitting a support ticket and communication with your support representative is through email via that ticket.

ref:https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121

All comments

rachael.orovets

Hello,

Currently LastPass doesn't offer a chat-based support option, our support team can be contacted by submitting a support ticket and communication with your support representative is through email via that ticket.

ref:https://support.logmeininc.com/lastpass/help/how-do-i-contact-customer-support-for-lastpass-lp010121

ben.nl

Like LP but absolutely agree what you are saying, technical email support is a thing from the past, even more so considering a password manager! It takes days to receive proper technical support playing pingpong with emails while in opposite time zones.

webstorm4

This. What happens when the mechanism for reporting errors doesn't work....

Been trying to purchase a families subscription for an hour, nothing works. Attempting to report the error via support ticket fails...

stuart

Nothing wrong with that in principle, however I'm finding the email submission form doesn't work. For instance, I'm trying to submit a request to get MFA disabled on my account and I just get an error saying 'please try again or call support'. At that point there's no where else to go!

rachael.orovets

Hello @kjoiner,

Our team is aware of this issue causing some users to get an error when trying to submit a support ticketand is working to investigate & resolve this ASAP. When trying to complete your Families upgrade, what error message do you see?

ben.nl

LastPass is not interested in providing adequate customer support, I’ve submitted a support request nearly a week ago during which I received one email asking me to try and login again, which failed, and to which I responded immediately. A couple of days have passed since with no further communication, not the first time this happens. App is ok, customer service couldn’t be any worse IMO for something as important as a pw manager 👎🏻👎🏻

hofer537

I've been trying for 3 days to get a browser extension installed in ny iPad installation of LastPass Premium. I've gotten noting that works and can't get to chat with Support. At this point, LP is useless to me except as a not pad.