Hello @info,
My name is Alejandra and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I apologize for the huge inconvenience this is causing you. I have seen that most of the time this issue is related to a high volume of cache, cookies, or a sync issue on LastPass. I will recommend following these steps:
1. Clearthe LastPass cacheandrefresh sitesfrom the LastPass extension, log out
2. Proceed touninstall the LastPass extension, and clear cache and cookies (all time) on the browser (if you are using Chrome you can also only clear LastPass cookies here: https://support.google.com/chrome/answer/95647?hl=en-GB&co=GENIE.Platform%3DDesktop#zippy=%2Cdelete-cookies-from-a-site:~:text=Delete%20cookies%20from%20a%20site)
3. Close completely and reopen the browser,install the extension again, log back in, and verify if the issue persists
Remember that your account is a free account and you have the option to use LastPass on one device at the time, if you are getting log out from the computer when accessing to the phone is because of the device switch process that this is happening. As a one time courtesy, I gave you 3 more switches if you are looking to upgrading let us know and we will be happy to assist you.
Kind Regards,
Alejandra
LastPass Technical Support
