Issue with Device Type Management and Request for Free Plan Usage

Question

Dear LastPass Support Team,

I hope this message finds you well. I am writing to express my concerns regarding an issue I am experiencing with my LastPass account.

Recently, I logged out of my mobile device and, due to some issues with my computer, I used the mobile app for a short period. However, when I tried to log back into my computer, I found that I could not select the device type. The system indicates that my active device type is still set to "Mobile," and I am unable to switch it to "Windows."

Here are the details of the issue:

* Account Type: Free User
* Active Device Type: Mobile
* Device Switches Left: 2
* Error Codes: [If you have specific error codes, please include them here.]

I would like to understand why I am encountering these issues and why I am being prompted to upgrade to a premium plan. I prefer to continue using the free version of LastPass and would appreciate your assistance in resolving this matter without requiring a purchase.

Thank you for your attention to this issue. I look forward to your prompt response.

LastPass Support · Answer

Hi @uygulama5561​

Welcome to the LastPass Community.

I see that you have since upgraded your account to Premium.  If you should have any additional account / billing concerns, please use this Customer Support web portal to interact directly with our support team, as we cannot discuss billing concerns here.

Thank you.

uygulama5561 · Answer

You got back to me very late. That's why I bought it just to back up my passwords inside. You can be sure that I will not choose you again because you forced me to make a purchase. Yes, as you said, I will contact you from the part you mentioned if there are any issues.