Just updated my M1 MBP Pro from Monterey to Ventura and now the Safari extension doesn't work. It still works in Edge. I've logged out and back in. I've deleted the app, downloaded & installed the newest version from the App Store, Same result. Help!

Question

bfahey · Answer

Well, the problem has changed.  There was an update to Safari this morning and now the extension is kind of working.  It shows as red in the toolbar which is great, but it's also showing my vault as empty.  If I open the desktop app, the vault is full.  I can click on Launch for the site I'm trying to reach and it will open in Safari and fill in the ID and password.

bfahey · Answer

Hi Henry,

No luck, though a couple of the instructions can’t be followed as they require the extension to be valid.  I’ve attached a screenshot of what the LastPass icon looks like in Safari.  It’s light blue and the only thing it responds to is a right click which brings up Manage Extensions.  The only option there is to disable or uninstall the extension.  I’ve done both multiple times.

[cid:image001.png@01DA5E64.12181680]

Thanks,

Bruce

LastPass Support · Answer

Hello @bfahey​,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Can you please follow the steps from this article and verify if your issue gets resolved.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry Eduardo | Customer Care