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Lastpass: I know my masterpasswd but sms not coming trough

miikka.helin

Hi,

I can’t log-in to a new device and access to old device is not possible. Also can’t contact Support portal since Authenticator is not set up and normally have been using SMS but now that is not coming through from Lastpass (other sms yes). My contact details have not changed so that is not the reason. Is it so that customer service could remove MFA for a moment so I could log in with email verification or something else? SMS verification would be easiest but tried all possible tricks with that and not getting any.

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @Mhelin,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you experienced with your account. We detected an issue with our SMS provider but it should be fixed now. If you continue having the same issue, you can create a support ticket without having to log in through the following article to receive assistance via email.

Thank you,
Henry Eduardo | Customer Care

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r.salatiello

I'm locked out of my account too! I'm pretty sure I remember the master password, but also trying to reset it I get errors about the link (expired) and now too many SMS sent.

bin1651

Yes it is happening to me too.

NO CALLS NO SMS code WTF?!!!

Henry Eduardo Ortiz (3P)

Hello @Mhelin,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you experienced with your account. We detected an issue with our SMS provider but it should be fixed now. If you continue having the same issue, you can create a support ticket without having to log in through the following article to receive assistance via email.

Thank you,
Henry Eduardo | Customer Care