I'm having problems launching programs. Every time I try to launch tools from my vault, they don’t work, but they do work through the Chrome extension.

Question

LastPass Support · Answer

Hi, @justine.panganiban​

Can you say which device and web browser are causing the trouble?

Do you have any other browser apps installed besides LastPass?

Have you tested a new profile or private browsing window?

LastPass Support · Answer

Hello! @justine.panganiban​

Welcome to the LastPass Community.

We truly apologize for the problem with your account and the launch tool, let's follow the steps below to resolve the issue:

* Let's remove the LastPass browser extension from your internet browser
* Disable all other extension
*  Go to the top right corner and click on the 3 little dots. 
* In the new menu please look for the option "Delete browsing data"
* Once in the new window, choose the time range "All time"
* Remove the check mark from "Browsing history"
* 4. Click on delete data.

Once done, close your internet browser, re open your browser, reinstall the browser extension using the URL below and try again.

Please let me know if that works.

Download LastPass | LastPass

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care