Account Recovery for iOS BROKEN

Question

Account recovery on iPhone is BROKEN.

The account recovery process starts with FaceID (accepted) then moves on to the Multi-Factor Authentication routine where it asks for responses from my Identification Grid (A1, B2, C3, D4 style), which I am able to supply from the grid I saved years ago. Then it fails and says, "Something Went Wrong. Try again Later."

The community Forum shows that other people were having this problem last January (2023). Evidently there is no fix for this!

I'm a Premium member but without my Master Password, I can't log into Support to get a phone number to call! Kind of a circular problem.

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e.dunkerley · Answer

I'm assuming that the silence on the subject of actually getting support from LastPass indicates that they're either (1) not paying any attention to their users or (2) they're unable or unwilling to fix this issue and so there's no reason to give a response of any sort.

I find it interesting that GlennD was really quick to respond to this thread when he saw what he considered to be malicious code posted but hasn't responded in any way to my request for assistance. I guess he works as a moderator for this forum but not in any way for LastPass.

e.dunkerley · Answer

I'd love to get some tech support on this problem. I'm a Premium member but since I can't remember my Master Password, I can't log in to the LP Support page to get help. Are you able to help me in any way?

glenn.dobson · Answer

@e_dunkerleyThis post was reported for posting malicious links, they have been removed from your post rather than banning your account.

* There are no magic workarounds for account recovery, anyone suggesting otherwise is trying to scam you for money or identity information.
* If you think something might be a scam do not repost it links and all to it in the community, it puts other customers at risk.