On my old phone, when was logging into Last Pass, I was requested to tap the red authenticator button on my phone. I do not seem to be able to replicate this function on my new phone. Help"

Paul Fletcher

On my old phone, when was logging into Last Pass, I was requested to tap the red authenticator button on my phone. I do not seem to be able to replicate this function on my new phone. Help"

LastPass Support

Hi @User17426669418264062003

Welcome to the LastPass Community.

It sounds like you were 'unlocking' the trusted (logged into) LastPass app on your mobile device?

If you previously had biometrics integration with LastPass, then you'll need to reset that again on your new device.

If however, you were using the LastPass Authenticator as a secondary auth requirement, then you'll need to resync that separately through your account settings at lastpass.com.