I had to repeatedly enter my password, do a recovery, spend 20 minutes fighting with lastpass, only to be told when I finally was able to get to the password reset, that my password couldn't be the same as my previous one. anyone else?

Question

LastPass Support · Answer

Hello @LastPass User​

Thank you for reaching us here at the community!

I'm sorry you cannot access your account, I know how important this for you is, please check your email I sent you an email so I can help you to gain access again.

Always here to help!

Greetings!

Verlaine | Customer Care

LastPass User · Answer

We had lastpass premium for years. Now that we no longer have access to the email (tim@zzzzzzz.com) we have NO WAY to recover any pwd assistance because we cant get email lp sends to an email acct that is no longer something we can chk.

LastPass Support · Answer

Hello! @LastPass User​

Welcome to the LastPass Community.

Looking into your account details there are multiple fail logins attempts due to the master password combination, also there are some logs in attempts done using the right master password and we send you an email to allow access.

This seems to happen even after you change the master password, so it seems is a problem about the combination. We are glad to know you are able to access now.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care