Every time chrome browser is launched, a tab requesting multifactor authentication (in my case, a Yubikey) and does not function correctly. The user then clicks the back arrow and has to enter the password. This is occurring in several Windows with Chrome browser and several Macs with Chrome browser. I am paying for the service and after a month of having a ticket open, there is still no solutions from LastPass.
I have to login often - when using Macos and a passkey (fingerprint) it pops up the fingerprint login dialog and hides the slider for turning on remember this device for 30 days. I tried closing the paasskey login and turning on the remember for 30 days. However, it still is asking much more often than that.
Hello @markebby,
My name is Henry and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!
I am sorry about the issue you are having with Yubikey on Chrome. This is a known issue that has been reported to our development team. I checked the current status of the ticket, they have found what is causing the issue and the fix should be implemented on a future update. There is no ETA for when the update will be released.
Please let me know if this worked or if further assistance is required.
Thank you,
Henry | Customer Care
Hi Henry,
This also occurs on Windows with Edge and Brave browsers. Is there any movement in fixing this problem, since it's a known issue for the development team? It's a serious frustration and makes me want to move to a different platform...
Hi @jack
We understand your frustration about this behavior, I wanted to inform you that the problem you described has been escalated to our development team and is currently under investigation.
At this moment, we do not have an estimated time of resolution. However, please be assured that our team is prioritizing this matter and working diligently to find a solution as quickly as possible. We understand how this issue may be affecting your experience, and we sincerely apologize for any inconvenience it may cause.
We appreciate your patience and understanding as we work through this. If you have any further questions or need additional assistance, please do not hesitate to reach out
HildaC | Customer Care
Hello from 6 months into the future. I am also having this same problem. I use a yubikey at work with microsoft and it worked so good I thought I would use it with my home password manager - Now with my computer it pops open a tab in chrome every time I open it and I cant stay logged in for even an hour (if I close out the window it will launch this again once I open a new one)
Is there an ETA on fixing this problem since it was escalated 6 months ago?
