LastPass won't allow me to switch devices. I have a LastPass Families subscription, but when I've reached my device switch maximum it prompts me to purchase LastPass Premium or Families which again I already have. Please help.

keegan.mcadam

I've double check and I have a Families membership which was recently billed. I can't contact Customer Support Directly because it doesn't recognize that I have Families.

LastPass Support

Hello, @keegan.mcadam​

Welcome to the LastPass Community.

After reviewing your account, it appears you have an active Premium subscription. If you upgraded to a Family plan, and LastPass failed to recognize the new subscription type, then please use the Customer Support portal to contact us directly. We'll need to confirm your ID and proof of purchase before taking any action.