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Account Recovery

konisingo23

I lost my device and access to my mails. I am now not able to login to LastPass as I have to verify my identity via the OTP sent on my mails. Is there another way I can prove my identity and recover my account?

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Accepted answers

ash.canon

Hi @cocos

If you remember your last used password, then I would suggest reverting back to it so you can regain entry: https://support.lastpass.com/help/revert-to-your-previous-master-password

I highly recommend setting up all available recovery options for your account in the future: https://support.lastpass.com/help/how-do-i-set-up-all-account-recovery-options-for-lastpass

All comments

ash.canon

Hi @cocos

If you remember your last used password, then I would suggest reverting back to it so you can regain entry: https://support.lastpass.com/help/revert-to-your-previous-master-password

I highly recommend setting up all available recovery options for your account in the future: https://support.lastpass.com/help/how-do-i-set-up-all-account-recovery-options-for-lastpass

coshy75

thank you

I solved it with your answer.

LastPass Support

Hello @konisingo23

I'm sorry to hear about the recent login trouble.

If you don't have the device used with LastPass and don't know the LastPass account password, the you will not be able to recover your account. LastPass itself does not have the ability to force a password reset for several security reasons.