Hi,

someone shared a login with a password with me, and it also includes an OTP within it. But for some reason I cannot see the OTP in Lastpass why is that? What can we do? Thanks

Question

Hi,

someone shared a login with a password with me, and it also includes an OTP within it. But for some reason I cannot see the OTP in Lastpass why is that? What can we do? Thanks

LastPass Support · Answer

Hello! @LastPass User​

Welcome to the LastPass Community.

We truly apologize for the problem with the share item, looking into your account details, this behavior is due to your account type, the user who share this item with you must likely is using a business account and yours is a personal free account, free or personal accounts does not have access to this tool, we truly apologize for the problem.

The only possible work around will be upgrading your subscription to LastPass Business.

Please let me know if you need additional help.

Greetings!

Verlaine | Customer Care