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Account Recovery - Expired immediately

seanrshivers

I try to recover my last pass account and when i get the email it says it's already expired

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Accepted answers

LastPass Support

Hello,

I'm sorry about the recovery issues you've recently experienced.

In this case, there may not be enough cached LastPass browser data to create a recovery one-time-password.

If you created a password 'hint', this may be helpful in remembering the spelling of your current account password.

If not, and you recently updated your account password, you may also revert to the last known login (if updated in the last 30 days).

All comments

rachel.a.porter8

Same here. Their account recovery links are fubar and somehow they've locked many users out too. Disgraceful.

jonathanploomis

Same. Such a joke of a company at this point

007.top.secret

Same here 😞

jonathanploomis

Well considering it took you more than 30 days to even respond to this request the any attempt to revert to last known login is now worthless.

Also, the individual account was set up by a co-worker and we are unable to access now that they've left the company. Our org has access to the email account so if we could get a password reset sent via email like any other service in existence would do then that would solve the problem for us.

The irony is we don't even need any data in the account we literally just want to delete it since the former employee set up a paid plan on one of our company credit cards that keeps auto billing.

LastPass Support

Hello,

I'm sorry about the recovery issues you've recently experienced.

In this case, there may not be enough cached LastPass browser data to create a recovery one-time-password.

If you created a password 'hint', this may be helpful in remembering the spelling of your current account password.

If not, and you recently updated your account password, you may also revert to the last known login (if updated in the last 30 days).

marcelo.anexa

LastPass is a problem.

I've lost my password to re-login.

Erased my browser cookies...

Solved the cookies problem and lost years of passwords on LastPass

karl.edmonds

Hi there, this has happened to me too. please help - im stuck in a circular reference trying to access Lastpass. Tried clearing cache. cant go back to 30 days pw as unsure of that too.

says expired link as soon as the email sends.

please help

amosablorh

I also need help with this same issue

Same here.I signed up using an automatic password generator, but for some reason, Google Chrome didn't save it. I've tried to do a password recovery with the email address I registered my account with. Once I click on the link provided, I'm provided with an error message that reads:"The link has expired or is invalid. Please generate a new link and try again."I've tried this multiple times and I'm stuck in a loop with no way to contact customer support to retrieve my account. I would really appreciate some assistance with this.