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Check your inbox for an email from LastPass - Lastpass sending to wrong email?

tore

When trying to login I get the gray box saying:

To continue:
Check your inbox for an email from LastPass: **@abc.com
or
Review your login info and try again

But I'm not getting any email on the address listed. I suspect lastpass is only sending to the security email which is not **@abc.com, and that I no longer use.

How can I verify my**@abc.com when lastpass won't send me any emails to that address? I have current email and phone and current password...

PS: Would love to just use support for this, but can't login.

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Accepted answers

tore

I "fixed it" by switching to another product.

Worst support ever.

All comments

Anil Sojitra

I am getting exactly the same issue and am now locked out of LastPass on all my devices and browsers. I desperately need to get back into LastPass, any help would be greatly appreciated as it's a brilliant product and I just need to get back in.

karolpaola.hidalgo

Hi@"Tore1",

Thank you for contacting LastPass Support.

I see you have crated a case with our technical support team, they will be able to check the issue directly with you and explain how you can access the account.

Thank you.

karolpaola.hidalgo

Hi@"asojitra",

Welcome to the Community!

I'm sorry you were facing an issue when trying to access the account, your attempts to access triggered an identity confirmation email sent to your LastPass Security Email inbox. This address is different than the one you use to log in with.

Please, be sure that you have added the following as contacts to your Security email filter's allowlist, then prompt LastPass to send you another email by logging in once again: