I have a premium account (I recently paid for a whole year again), but all of a sudden it says I have a free-membership and can't use all perks of premium, including contacting last pass. Anyone knows how to fix this?

Question

I renewed my membership on 15-03-2024 for a year (I have the evidence if needed) and I also tried upgrading again just to get in contact with support, but it gives a error if I try. (Makes sense because I already have a premium membership) Help :)

bb · Answer

I had the same problem on only ONE computer. I tried copying the working version from a different computer AND IT WORKED.

jepenny · Answer

File a billing support ticket so they can look at your account.

https://support.lastpass.com/s/document-item?bundleId=lastpass&topicId=LastPass/contact-support.html