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Cannot Log In Anymore

a.haaken

I Already read a lot about LogIn Problems, so here is my case:

- I removed all my colleagues from our business account (to remove the number of licenses)

- then as a last step I created a Support Ticket to shutdown the account (as we move to another solution)

- after that I could not Login anymore

- if I Try: wrong email, try again

- PW recovery and all other tries lead to mail send to me..

- I get emails to exact this email from the support, forcing me to log in, but that doesn´t work either, deadlock..

I don´t know how to get out of this..

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Accepted answers

Henry Eduardo Ortiz (3P)

Hello @AHaaken,

Thank you for the ticket. I can see the ticket has been closed and the deletion of the account has already been completed.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

All comments

Henry Eduardo Ortiz (3P)

Hello @AHaaken,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having. I am unable to find any accounts under this email. Have you deleted your account already?

Please let me know.

Thank you,
Henry Eduardo | Customer Care

a.haaken

Hi Herny,

thx for response.

I have only created a ticket to delete the account, but I cannot do it on my own. (I didn´t find where to do so)

But if I don´t have an account, why do I get emails from support that there is an update on my ticket?

If My account is deleted completely, its ok, but I would expect some notification about this fact.

Do you want the ticket number?

Henry Eduardo Ortiz (3P)

Hello @AHaaken,

Yes, please share the case number so I can check it or have it pushed if required.

Thank you,
Henry Eduardo | Customer Care

a.haaken

Hi Henry,

this is the subject line

Your Lastpass Support Case 02390263 has been updated

Henry Eduardo Ortiz (3P)

Hello @AHaaken,

Thank you for the ticket. I can see the ticket has been closed and the deletion of the account has already been completed.

Please let me know if further assistance is required.

Thank you,
Henry | Customer Care

Henry Eduardo Ortiz (3P)

Hello @AHaaken,

I see my coworker did leave notes advising of that but I am guessing that since your account was deleted you did not received them anymore. I will test that and report if that happens. Glad I was able to help you!

Thank you,
Henry | Customer Care

a.haaken

Hi Henry,

thank you for the update.

Feedback: you should overthink the process of cancelling, if the notification of the cancellation is send by a system that has already cancelled the account 😉