Hitting launch button no longer loads user name and password. Why not?

Question

Hitting launch button no longer loads user name and password.  Why not?

tteitt · Answer

This worked.  Thank you.

mark1945 · Answer

Hitting launch button no longer loads user name and password. Help!

LastPass Support · Answer

Hello @tteitt​,

Thank you for reaching out to LastPass support, my name is Hilda and I will be assisting you with the issue you're experiencing.I'm very sorry for the inconvenience! We've done some clearing and updates on your account.

Could you please try the following

* Uninstalling the extension
* Clearing your browser's cookies and cache
* Restart the browser
* Reinstalling the extension from https://lastpass.com/misc_download2.php
* Open LastPass using the extension and try again Use the LastPass browser extension

Hilda

The LastPass Support Team