Cannot login to account because authenticator doesn’t work

Mai Ahmed

Hi!

My authenticator app was not working so I triers updating it (which didn’t work). I removed and then reinstalled it hoping it would work again but now I can’t login to my last pass account to because I need the authenticator app for my 2FA. I’ve contacted last pass support on Twitter but no one’s got back to me yet about helping out with this. I got an email saying a case was opened for me and had an update but for obvious reasons I can’t login to the last pass support page to view it.

Can someone help me out please and thanks!

Mai Ahmed

I’ve figured out a solution to this on my own. LastPass support didn’t help me at all on Twitter nor did they email me.

Basically I had to reset my master pass and did 2FA using my mobile device BUT it ONLY works on desktop! This did not work when I tried it on my mobile. The SMS code sending never worked on mobile, only when I tried on desktop. Now I’m back in my account and had to set up 2FA again with the authenticator of my choice.

Hopefully this works for you!!!