Phone And Tablet Not Syncing Passwords

mttomlastpass

As you can see from the attached picture I am a LastPass premium user. My understanding is that gives me the ability to use LastPass on up to 5 devices. Currently, I only use it one two devices, my Samsung Galaxy Note 10+ phone and Samsung Galaxy Tab S2 tablet. The problem that I am running in to is that I am often unable to find passwords on my phone that are on my tablet. It seems that the tablet has all the passwords, whereas the phone only has the passwords that I create on the phone. How can I get the phone to sync so that it also has all the passwords?

Thanks in advance for any help that you can offer!

--Tom

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LastPass Support

Hello @mttomlastpass​

Welcome to the LastPass Community.

We apologize in advance for the issues you have been experiencing using your LastPass account.I have killed all of your sessions. To resolve this issue please do the following:

• log out of the LastPass extension (red square on the top right hand side of your screen)
• remove the LastPass extension (right click your mouse, select remove)
• clear your cache and cookies from your browser for the last 7 days (settings, privacy and security)
• add the LastPass extension (download it at lastpass.com/download)
• log in and test it out
• on your mobile device, please log out of the LastPass app, remove the LastPass app,power off mobile device for about 3 minutes, power device back on, add the LastPass app again, log back in and test it out.

Everything should be working fine now. Please let us know if there is something else we can do for you.

Greetings!

Heyner | Customer Care