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Premium Credit Monitoring shows for a second then disappears

azablocki

The Premium Credit Monitoring dashboard appears for a split second and then disappears. I've tried in the latest versions of Chrome and Edge. I've deleted my cache and cookies and restarted the browser. No luck.

It also seems that this service utilizes cross-domain scripting which is getting blocked by the browser. Why would a company that secures your passwords use a technique that is clearly such a huge security risk?

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Accepted answers

rachael.orovets

Hi @AnthonyZ,

Our developers are currently aware of an issue causing the Credit Monitoring dashboard to not display correctly for some users and working on a fix. While we don't currently have an ETA, I will update this thread as soon as I have more information or when an update is released that fixes this issue.

For your other inquiry, at LastPass the privacy and security of our users is a top priority and no personally identifiable user data or vault activity could be passed through these trackers and is never shared or sold to third parties. For more information please see our blog post here: https://blog.lastpass.com/2021/02/lastpass-commitment-to-privacy-and-user-experience/

All comments

rachael.orovets

Hi @AnthonyZ,

Our developers are currently aware of an issue causing the Credit Monitoring dashboard to not display correctly for some users and working on a fix. While we don't currently have an ETA, I will update this thread as soon as I have more information or when an update is released that fixes this issue.

For your other inquiry, at LastPass the privacy and security of our users is a top priority and no personally identifiable user data or vault activity could be passed through these trackers and is never shared or sold to third parties. For more information please see our blog post here: https://blog.lastpass.com/2021/02/lastpass-commitment-to-privacy-and-user-experience/

walt.ruppar

The problem still exists! What am I paying for if I cannot use it??!?!? I have tried Chrome & Safari on Mac OSX as well was Chrome & Safari on an iPad...... I fully agree with the original poster on the implementation of this function. I am going to start migrating to another platform as a result.

walt.ruppar

This is still an issue as per my previous reply to the original thread. I have a case open with support and haven’t even heard back in over 24hrs... I went so far as to install LastPass on a Windows 10 machine and still the same issue....

So, what’s the deal?

walt.ruppar

If anyone has this issue currently or over the past year, you should request a full refund and an export of your credit monitoring data. There was a documented thread on how far back this issue has gone, but when I posted to it and referred to it in the Case I have opened, it magically became archived..... shady stuff.

walt.ruppar

Good luck! I am sure the only 'person' you will 'speak' with is Jose via email.... Even if you ask for your case to be escalated and to talk to a supervisor, all you get is Jose.

LogMeIn Case #15302592 is the case that they have open and are communicating with me on and

LogMeIn Case #15329924 is theone that they just shut their mouth and archived the thread...

To anyone coming across this thread and having the issue, you have been getting stolen from for over a year now because the service has not been working..... Please help by filing two reports to document this improper business practice

1. Better Business Bureau (BBB):https://www.bbb.org/file-a-complaint

2. Federal Trade Commission (FTC):https://reportfraud.ftc.gov/#/assistant

**ATTN LogMeIn Support: I take cyber-forensicslevel archives and PDF copies of the forumthreads I post to now. If you delete things that tell the truth but are just bad for business again, the thread will just show up on Reddit along with what is already being openly discussed over and will be continued to be discussed there without censorship.

gregory_christopher

I love it- I get a warning that a serious identity change happened that could affect my money- then i am in blank dashboard-ville. Nada- nothing but a list of scary warnings that don't explain what happened. I will ask for a refund too.

matthew.haslett

Hello RachelO,

I am also having the issue noted by the OP: I momentarily see the Dashboard and then it goes away. I am unable to do anything with a service that I just paid $9.95 for and that is definitely not satisfactory.

I have been a LastPass paid subscriber since 2012 and this type of behavior by your company is new to me and I must say that I find it disheartening.

Please advise as to when a fix is in place, it is quite disgraceful that a large company has let something like this apparently languish since at least April 2021.

untale gmailcom

One workaround that I found if you are on windows is to open the LP dashboard in the legacy Internet Explorer browser (not Edge). When I tried to open the credit dashboard it says it can't open in frame but lets me open in new tab where I was able to see all the credit reports etc.

untale gmailcom

I also was able to successfully access the dashboard in a FireFox Private window. I tried with Chrome Incognito window and it did not work.

rachael.orovets

Hello @un5ta3le,

So that our team can gather these details and hopefully resolve this issue, could you submit a bug report following the steps here?https://support.logmeininc.com/lastpass/help/how-do-i-report-a-bug-to-lastpass

Donovan Balliet

I've complained about this for a month and had a ticket open now for multiple days. This premium service is worthless to me if I can't view the alerts. Are there any workarounds at this point@"RachelO"? Case number is16304427. Chrome Incognito doesnt work. Edge doesnt work. Brave doesnt work.