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Cannot access Support Cases after (succcessfully) changing eMail address (duplicate value found)

Hi,

does anyone know how to solve this or can someone from the Support Team contact me?

I was initially unable to change my LP accounts email address and opened up a support case. With help of support I was able to finally change my address (incognito browser mode did it FWIW).

After the address change I tried to respond to the Support Team that it worked. Problem is, I am unable to login to the support portal now. When trying as before, I get this error message:

duplicate value found: LP_Identity_Id__c duplicates value on record with id: 0058c00000DAvdH

Tried old email/credentials (which obviously dont work anymore), and with the new ones only this error message comes up.

Hence I am unable to open any new support cases, which is a problem thats needs to be taken care of.

Hope that someone can help here.

Thanks, BR

Steffen

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Accepted answers

Hi@"MagicRS462"

[Update] This issue should now be resolved. Please test again and let us know if you experience any errors.

I appreciate you bringing this to our attention.

We will work to fix the support gap.

All comments

Hi@"MagicRS462"

[Update] This issue should now be resolved. Please test again and let us know if you experience any errors.

I appreciate you bringing this to our attention.

We will work to fix the support gap.

Thanks@"AshC", works fine now! 🙂

BR

Steffen

Troy Waldmiller

We are having the same issue trying to view our support cases via the email link or trying to sign into support.lastpass.com

duplicate value found: LP_Identity_Id__c duplicates value on record with id: 0058c00000DArr0

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