I'm still logged in my Brave browser and on my Samsung S20, but when i try to login in Firefox it tells me that my master password is incorrect. Do i need to go throught the recovery process even if i'm still logged in on one browser ?

hagendazz07

I'm still logged in my Brave browser and on my Samsung S20, but when i try to login in Firefox it tells me that my master password is incorrect. Do i need to go throught the recovery process even if i'm still logged in on one browser ?

LastPass Support

Hello @hagendazz07​,

My name is Henry Eduardo and I am happy to assist with your inquiry, and appreciate you contacting LastPass Support!

I am sorry about the issues you are having with your account. Unfortunately, there is no option to reset your Master Password inside your vault that would not require you to enter the current Master Password. I would suggest to setup Emergency access before trying to do account recovery and to try it first from your mobile device without logging out from your browser.

Please let me know if this worked or if further assistance is required.

Thank you,

Henry Eduardo | Customer Care